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Frequently asked questions
Do you sign a BAA?
Yes. We sign BAAs and enforce device/network controls (encrypted drives, no local PHI, VPN + MFA, IP allowlisting
Which EHRs do you support?
Athenahealth, eClinicalWorks, NextGen, Kareo, AdvancedMD (and others).
How fast can you start?
3–5 business days for a 1–2 FTE pilot after access + workflow briefing.
How do you price?
Flat hourly ($7–$10/hr) by role. A complimentary RCM manager oversees quality and reporting.
What will I see daily?
Worklists completed, claims/denials touched, AR call logs, and next-action notes plus weekly KPI reports.
Can I interview the billers?
Yes. You interview/select from a shortlist; we manage them day-to-day.